Who We Are
Welcome to The Neuron Clinic website (the “Website”). The Neuron Clinic and its affiliates (“we,” “our,” or “us”) are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information. Additionally, we provide a Notice of Privacy Practices for your health information, as required by the Health Insurance Portability and Accountability Act (HIPAA). This privacy policy applies to your interactions with our website and any mobile application(s) (collectively, the “Sites”).
By using the Sites, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
What Data We Collect and Why
1. Personally Identifiable Information (PII)
We collect personally identifiable information that you voluntarily provide to us, such as:
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- Name
- Address
- Phone Number
- Email Address
- Demographic Information
- Any other information you submit on online forms such as appointment requests, referrals, bill payments, comments, and surveys
This data is used to fulfill your requests and support our business operations, including healthcare services and patient management. We may share this information with third-party service providers as necessary to fulfill these requests, ensuring compliance with HIPAA for protected health information.
2. SMS Messaging Consent
By providing your phone number, you consent to receive text messages (SMS) from The Neuron Clinic, including appointment reminders, healthcare updates, and marketing messages. Message and data rates may apply. Message frequency may vary.
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- To opt-out, reply STOP to any text message.
- For assistance, reply HELP or contact us at info@theneuronclinic.com.
3. Anonymous Information
We collect certain information automatically through cookies, pixel tags, geo-location tracking, IP addresses, and mobile device information. This non-identifiable data helps us:
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- Analyze website traffic and trends
- Personalize content
- Improve the website’s functionality
You may refuse cookies by adjusting your browser settings; however, doing so may limit the full functionality of the Sites.
How We Use Your Data
We use your information for:
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- Communicating with you regarding appointments, services, and healthcare updates
- Sending you marketing communications if you have opted in
- Analyzing trends to enhance our services and website functionality
- Processing payments and fulfilling your requests for services
Third-Party Sharing
We may share your information with:
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- Third-party service providers for healthcare services, payment processing, and communication
- Legal authorities, as required by law
- Analytics providers to monitor and optimize website performance
We do not sell your personal data to third parties for marketing purposes.
SMS opt-in or phone numbers for the purpose of SMS are not being shared.
Your Rights Regarding Your Data
1. Access and Correction
You have the right to access, update, or correct any personal information we hold about you. You may also request that we delete your information, where applicable.
2. Opt-Out of Communications
You can revoke your consent to receive marketing emails or SMS messages at any time by:
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- Replying STOP to SMS messages
- Clicking the unsubscribe link in email communications
- Contacting us directly at info@theneuronclinic.com
3. Do Not Track (DNT)
If you enable “Do Not Track” settings in your browser or mobile device, we will not serve you targeted advertising, although we may continue to collect anonymized data about your use of the Sites.
Data Security
We take the security of your personal information seriously and implement industry-standard measures, including encryption, to protect your data from unauthorized access. However, no system is completely secure, and we cannot guarantee absolute data security. By choosing to share your information with us, you accept this risk.
Third-Party Links
Our Sites may contain links to external websites. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review the privacy policies of any site you visit.
California Residents’ Rights (CCPA)
If you are a California resident, you have the right to:
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- Request details about how your data is used
- Request that we delete your data
- Opt-out of the sale of your personal data (Note: We do not sell personal data)
To exercise these rights, please contact us at info@theneuronclinic.com.
Children’s Privacy
Our services are not directed toward children under the age of 18, and we do not knowingly collect personal information from minors. If you believe we may have inadvertently collected information from a child under 18, please contact us to have the information removed.
Changes to Our Privacy Policy
We may update this Privacy Policy periodically. When we make significant changes, we will notify you by updating the policy on our Sites and, if necessary, contacting you directly. You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your data.
This policy was last updated on [Date].
Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
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- Email: info@theneuronclinic.com
- Phone: (951) 462-4624