We as a practice are actively assessing the Coronavirus situation and crafting a thoughtful plan to address potential consequences. Our goals are to protect the health and well-being of our staff, clinicians and patients while continuing to provide continuity of care for our patients. Towards these goals we want you to know what we are doing and what you can do.
What we are doing:
- Continuing to follow updated disease transmission precautions outlined by the CDC (www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html).
- Increasing environmental cleaning throughout our offices during the day and evening.
- Ensuring clinicians and staff are utilizing safe hygiene practices.
- Instructing staff and clinicians to self-quarantine if they have flu like symptoms, have traveled to high risk areas as defined by the CDC, or have had contact with anyone with COVID-19.
- Taking steps to decrease contacts by recommending against hand shaking, asking patients only to bring essential individuals to our offices, having patients load their own credit cards into machines, etc.
- Removed magazines and toys from waiting rooms.
- Ensuring continuity of care by expediting our offering of services through telehealth (videoconference) for patients and clinicians who may be quarantined. We expect to have telehealth available in the coming weeks.
What you can do:
- If you are unable to come to the office because you have flu like symptoms, have traveled to high risk areas as defined by the CDC, or have had contact with anyone with COVID-19, please call the office to cancel your appointment. Again we are doing everything we can to get set up for telehealth so you will have this option if you are sick.
- Coverage of telehealth visits by health plans is subject to verification of benefits.
- Practice good hygiene as recommended and updated by the CDC
(www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html) including: - Cover your cough/sneeze with a tissue, then throw the tissue in the trash or cough/sneeze into your elbow.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
We will continue to provide updates as more information is available. Thank you for your commitment to helping us make our practice a safe place to receive the highest quality neurological health services.
Sincerely,
The Neuron Clinic